FAQ

Where is OzProducts based?

OzProducts is an Australian owned and operated business. We are exclusively an online business hosted by world's largest e-commerce hosting service Shopify Inc. 

Where do you source your products from?

We source our products from our partners in different countries including Australia which has helped us provide our valued customers better prices than most of our competitors.

What is the shipping price?

We offer FREE SHIPPING for all products with no hidden costs.

How long does it take to deliver a product? 

If a product is in stock locally, we aim to deliver in 1-6 days within  Australia using Australia Post. If the product is located in one of our partner warehouses overseas, it may take 12-20 days to deliver. We try our best to keep our valued customers updated about the status of their shipments.

Is my personal information safe?
Yes, absolutely. Shopify Inc. stores customer data on a secure server behind a firewall.

What happens to my credit card information?
Shopify Inc. stores credit card data in an encrypted form through the Payment Card Industry Data Security Standard (PCI-DSS). Purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).